Terms of Use

01Who we are and this agreement

These Terms of Use (the “Terms”) are an agreement between you and BeFast Company (“BeFast”, “we” or “us”). They cover your use of our website and of our design, video and web subscription (the “Service”).

By starting a free trial, subscribing or using the Service, you accept these Terms. If you use the Service on behalf of a company, you confirm that you can accept these Terms for it, and “you” means that company.

02The service

BeFast is design, video and web by subscription. A dedicated team of senior designers, video editors and front-end developers works through your requests: brand and social design, ad creatives, presentations, video edits and motion, landing pages and websites.

You send and track requests, share files, review deliveries and talk to your team in the BeFast client platform. Each plan includes a set number of active requests: 2 on Pro, 4 on Scale and 3 on Agency Partner, plus any extra active requests you add. The pricing page at the time you subscribe describes what each plan includes.

03Free trial

New customers can try any plan free for 3 days. You add a payment card when you start, and we do not charge it during the trial. During those 3 days you use the Service normally, with the turnaround times below.

• We email you before the first charge.
• If you cancel before the trial ends, you pay nothing.
• If you do not cancel, your subscription starts when the trial ends and we charge the plan you chose.
• One free trial per customer.

04Plans, billing and renewals

Plans are billed in advance, in US dollars, monthly or yearly. Current monthly prices are $3,495 for Pro, $5,995 for Scale and $4,495 for Agency Partner. Yearly plans are paid upfront at 20% off the monthly price.

• Renewals. Your subscription renews automatically at the end of each billing period until you cancel. We email you 7 days before any renewal.
• Price lock. Your price stays the same for 12 months from the day your paid subscription starts, as long as you stay subscribed. If our prices change after that, we tell you at least 30 days in advance.
• Payments. A third-party payment processor handles your card. We never see or store your full card number.
• Taxes. Prices do not include taxes or bank fees that may apply where you are.
• Failed payments. If a payment fails, we let you know. Work may pause until the payment goes through.

05Pause, cancellation and refunds

You can pause or cancel from your account in one click, at any time. No retention calls.

• Pause. When you pause a paid plan, the unused days of your billing period are saved and added back when you resume, and nothing is charged while you are paused. Yearly plans can be paused for up to 2 months per year, which extends the subscription by the same time.
• Pause rules. To keep pausing fair for everyone: a pause lasts at least 7 days and at most 90 days, after which your plan resumes automatically (we email you 7 days before). You can pause up to 2 times in any 12 months, and not within 30 days of your last resume. Pausing is not available during the free trial, before your first payment, while a payment is overdue or once a cancellation is scheduled. While you are paused, requests in progress go back to your queue and restart when you resume.
• Cancellation. Your plan stays active until the end of the period you have paid for, and we do not charge you again. Work in progress at that point is delivered as it stands.
• Refunds on yearly plans. If you cancel a yearly plan, we refund what you paid minus the months you have used, charged at the monthly price. A month that has started counts as used. If you leave under the Annual Partnership delivery guarantee, the refund in that section applies instead.
• Monthly plans. Monthly payments are not refundable once the billing period has started.

Nothing in these Terms takes away a refund you are entitled to by law.

06Requests and your queue

A request is one item in your queue, as described in the turnaround table below: for example, one static ad pack, one short video or one landing page. There is no limit on how many requests you add to your queue. Your plan sets how many are active at the same time, and when one is delivered, the next one in line starts.

• When the clock starts. A turnaround starts when a request becomes active and we have what we need to work on it: a clear brief, copy, brand assets, footage and any access. If something is missing, we ask right away, and the clock starts once we have it.
• Daily progress. Every active request gets a delivery or a visible update in your workspace every business day.
• Bigger projects. Long videos, multi-page websites and complete visual identities are delivered in stages. A big project keeps one active slot busy until it is done, and your other active slots keep moving.
• How we count time. All times are New York time. Days and weeks are calendar days, weekends and holidays included, so a 2 to 4 day request that becomes active on Friday at 10 a.m. is due by Tuesday at 10 a.m. Hours are business hours, counted around the clock on business days (Monday to Friday, except the public holidays listed in your workspace), so a request with 24 business hours that becomes active on Friday at 10 a.m. is due on Monday at 10 a.m.

07Turnaround times

These are the turnaround times for each type of request, counted from when the request becomes active. Days and weeks are calendar days, weekends included. Hours are business hours.

If a request does not fit any of these types, we tell you its turnaround before it becomes active.

08Revisions

• You can ask for as many revisions as you need on a delivered piece, as long as they stay within its original brief.
• Revisions come back within 24 business hours, often the same day.
• Revisions do not enter your queue. They run on their own track, so a change never takes the place of, or holds up, the next request in line.
• A change of direction, such as a new concept, a new format or a bigger scope, counts as a new request.

09On-time guarantee

We commit to the turnaround times above. If we miss one on an active request, we credit one day of your plan to your current billing period.

The credit does not apply when a delay comes from missing materials, late feedback or a change in scope, or from events outside our reasonable control. Credits extend your subscription and are not paid out in cash.

10Annual Partnership

The Annual Partnership is an optional path to a yearly plan, arranged on a call and described on our Annual Partnership page.

• First month. You start with one paid month at the regular monthly price of your plan. The free trial does not apply. The first month is not refundable once it starts, and it does not commit you to a yearly plan.
• The year. If you choose it, the yearly plan is a new 12-month term that starts when your first month ends, paid upfront at 20% off the monthly price. It needs your written agreement: your first month never turns into a yearly plan on its own, and it is not credited toward the yearly price.
• Delivery guarantee. During the yearly term, every missed turnaround earns one day of credit under the on-time guarantee. If we miss the turnaround of two different requests within any 60 calendar days, for reasons attributable to us, you may end the yearly plan by written notice to hello@befastcompany.com within 30 days of the second miss.
• Refund under the guarantee. We refund the unused part of the yearly price you paid, in proportion to the calendar days left in the term after your notice date (paused days excluded), within 15 business days. Used time is not repriced at the monthly rate. This refund replaces the standard yearly refund for that cancellation. Service credits are not paid in cash.
• What counts as a miss. The rules of the on-time guarantee apply: the clock starts when a request is active with a complete brief and materials, and delays caused by missing materials, late feedback, scope changes or events outside our reasonable control do not count. A late revision of a request already counted is not a second miss. The activation, due and delivery times recorded in your workspace are the reference.
• Leaving for other reasons. If you end a yearly plan for any other reason, the standard yearly refund in “Pause, cancellation and refunds” applies.

Your signed annual agreement may add detail, but it will not give you less than this section.

11What is not included

Filming or UGC with actors, 3D, videos longer than 3 minutes, back-end and app development, large print jobs and running your paid media.

Third-party costs, such as stock photos, fonts, plugins, themes, hosting and domains, are not included. If a delivery needs one, we tell you before anything is bought, and the license goes in your name.

12Ownership of the work

• Everything we make for you, source files included, belongs to you from the moment it is delivered, and it stays yours if you cancel.
• Third-party materials, such as stock images, fonts and plugins, stay under their own licenses.
• We do not show your work in our portfolio or name you as a client without your written permission.

13Your materials and responsibilities

• You keep all rights to what you send us: logos, copy, photos, footage and data. You let us use them only to provide the Service.
• You confirm that you have the rights to everything you send us.
• You review and approve each delivery before you publish it, and you are responsible for the claims in your ads and pages, such as prices, results and health or financial claims, and for following the rules of the platforms where you publish.

14Confidentiality and white label

Your briefs, files, data and business information are confidential. We use them only to do your work, and we sign your NDA on request.

On the Agency Partner plan, deliveries carry no BeFast branding, and we never contact your clients or tell them we worked on their projects.

15Acceptable use

We may decline requests that are illegal, infringe someone else’s rights, are deceptive or hateful, or break the rules of the platforms they are made for. Please keep your account to the users your plan includes and do not try to break the security of our platform.

If these Terms are seriously breached, we may suspend or end the Service after telling you why.

16Warranties and liability

We deliver the Service with the skill and care of an experienced professional team. Beyond what these Terms say, and to the extent the law allows, the Service is provided as is.

We do not guarantee business results such as sales, conversions or ad performance. To the extent the law allows, neither of us is liable for indirect or consequential losses, such as lost profits, and our total liability is limited to the fees you paid us in the 3 months before the claim. Nothing in these Terms limits liability that cannot be limited by law.

17Changes to these terms

We may update these Terms. If a change is significant, we email you at least 30 days before it takes effect. The date at the top of this page shows the current version.

18Governing law

These Terms are governed by governing law and venue. Before going to court, we will both try to solve any disagreement in good faith by email.

19Contact

Questions about these Terms? Email hello@befastcompany.com.

BeFast Company, Rua João Wagner Wey, 1269, Jardim América, Sorocaba, SP, 18046-695, Brazil.